Question 1

How quickly can you fix my slow movement?

Accepted Answer

In most cases, we can diagnose and repair slow garage door movement within a single service visit. Our technicians carry common replacement parts like rollers, springs, and lubricants in their trucks. For standard slow movement issues, expect your door to be operating smoothly within 1-2 hours of our arrival. If specialized parts are needed, we typically can have them within 24-48 hours and will schedule a follow-up visit at your convenience.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Slow garage door movement can be caused by several factors: worn or damaged rollers that create friction, lack of proper lubrication on tracks and moving parts, weakening springs that struggle to support the door's weight, bent or misaligned tracks, problems with the opener motor or drive system, or weather-related issues like cold temperatures affecting lubricants. Our technicians perform a comprehensive inspection to identify the exact cause and recommend the most cost-effective solution.

Question 3

Do you offer financing for new carriage-style door installations?

Accepted Answer

Yes, we offer flexible financing options for new carriage-style garage door installations. We understand that a new garage door is a significant investment, which is why we've partnered with trusted financing providers to offer plans with competitive rates and flexible terms. Options include 0% interest for qualified buyers, low monthly payment plans, and no prepayment penalties. Contact us for a free estimate and we'll discuss financing options that fit your budget.

Question 4

What's included in your 2-year warranty?

Accepted Answer

Our comprehensive 2-year warranty covers all labor and parts we install. This includes springs, cables, rollers, hinges, weather seals, and opener components. If anything we've installed or repaired fails within the warranty period, we'll fix it at no additional cost. The warranty is fully transferable if you sell your home, adding value to your property. We also provide a money-back guarantee if you're not completely satisfied with our work.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year to keep your garage door operating safely and efficiently. However, if your door sees heavy use (opening/closing more than 4-5 times daily), twice-yearly service is advisable. Regular maintenance extends the life of your door and opener, prevents costly emergency repairs, and ensures the safety features are working properly. Our maintenance visits include lubrication, safety testing, hardware tightening, and a comprehensive inspection.

Question 6

Do you service all garage door brands?

Accepted Answer

Absolutely! Our certified technicians are trained to service all major garage door and opener brands including Chamberlain, LiftMaster, Genie, Craftsman, Wayne Dalton, Amarr, Clopay, and many more. Whether you have a traditional steel door, a modern aluminum and glass design, or a classic carriage-style door, we have the expertise and parts to keep it running perfectly.

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